We sell digital products (WordPress plugins and templates), delivered by download in the customer area, and, in the future, also physical products. The rules below clearly indicate when they apply to each type of product.
Under Brazilian consumer law (CDC, art. 49), you may cancel the purchase of a digital product within 7 (seven) calendar days after payment confirmation, with a full refund — provided the file has not been downloaded, accessed or activated. Once the digital product has been downloaded or activated, the right of withdrawal no longer applies, as the content cannot be "returned".
You may cancel the purchase within 7 (seven) calendar days after receiving the product, with a full refund, provided the item is returned unused, in its original packaging and in resalable condition. Return shipping costs for withdrawal are, unless otherwise required by law, the buyer's responsibility.
Regardless of the period in item 2, you are entitled to a refund or replacement when:
You are entitled to a refund, replacement or repair when a physical product has a manufacturing defect, is delivered differently from what was advertised, or is damaged during shipping, under Brazilian consumer law. Shipping damage must be reported within 7 (seven) calendar days after receipt, with photographic evidence of the product and packaging.
Send your order number and the reason for the request to WhatsApp +55 (91) 99354-1650. We review and reply within 5 business days.
Orders with unconfirmed payment are cancelled automatically, with no charge.
In most cases, access, download or delivery issues are quickly solved by our customer service. This should not be confused with technical support for using the plugin or theme — which is not included, as stated in our Terms of Use — it is only about making sure you can properly access what you purchased. Consider contacting us before requesting a refund.
contato@pluginforgewordpress.com or WhatsApp +55 (91) 99354-1650.
Last updated: August 2026.
