PluginForge Last updated: September 2026
This policy sets out the rules applicable to:
Because each product type has a different nature, the specific rules for each are organized in separate sections (Part I and Part II). The general provisions (contact, response times and unpaid orders) apply to both.
Rights provided under applicable law remain fully preserved. Nothing in this policy is intended to limit or exclude any mandatory consumer rights.
For purchases made online, the right of withdrawal will be handled in accordance with applicable law.
In Brazil, under the circumstances covered by Article 49 of the Consumer Defense Code (CDC), the consumer has a legal period of 7 (seven) days, counted as provided by law, to exercise the right of withdrawal.
Digital products are delivered electronically, inside the customer dashboard/account area, accessible after logging into the PluginForge account.
After payment is confirmed:
Download availability depends on payment confirmation and the specific conditions shown on the product page.
If the digital product made available does not match the product shown on the purchase page, the customer may contact us to request a correction, replacement or refund, as applicable.
If the file is corrupted, incomplete or technically inaccessible, please contact us. Whenever possible, we will try to resolve the issue by providing:
Where the issue cannot be adequately resolved, the applicable solution will be assessed in accordance with the law and the conditions of purchase.
Where there is a proven failure to function as advertised, PluginForge may review the issue and attempt to resolve it. Where technically possible, we may provide an update, a fix or a replacement file.
If the issue cannot be resolved within 5 business days after the support request is opened, the applicable solution will be assessed in accordance with the purchase and current law.
Before purchasing, the customer must check the requirements shown on the product page, including WordPress version, PHP, WooCommerce, theme, dependencies and other technical requirements.
Issues caused solely by environments that do not meet the requirements stated on the product page may not be attributable to PluginForge.
Assistance related to access, delivery, download, refunds and after-sales is intended to ensure that the customer can properly access the product purchased.
Where the Terms of Use indicate that it is not included, the purchase of a digital product does not include personalized technical support for development, configuration, customization or advanced use of the plugin, theme or template.
PluginForge respects the rights provided under applicable law for defective or non-conforming products.
In Brazil, for durable goods, the legal period to report apparent or easily identifiable defects is 90 (ninety) days, under Article 26 of the CDC. For hidden defects, the applicable period will be counted as provided by law from the moment the defect becomes evident.
Photographs, videos, serial numbers and other information necessary for review may be requested.
If the product arrives damaged or shows signs of damage related to shipping, we recommend contacting us as soon as the issue is identified.
Photographs of the product, packaging, shipping labels, videos or other evidence may be requested. This recommendation does not limit the rights provided under applicable law.
If the product received is different from the product advertised, please provide the order number and send photographs of the product received. PluginForge will review the matter and provide the applicable solution in accordance with the offer and current law.
Where an exchange is applicable, we will provide the necessary instructions for return and replacement. Availability of a replacement may depend on the product, supplier, stock and destination.
Where a replacement is not available, the solution provided under applicable law will be offered.
PluginForge uses third-party suppliers and logistics operators for the processing and delivery of certain physical products. Depending on the product and destination, the order may be processed, packaged and shipped directly by a supplier or logistics partner.
The use of third parties does not eliminate or reduce PluginForge's obligations to the customer, nor the rights provided under applicable law.
Orders shipped to other countries may be subject to local laws, import procedures, customs rules, shipping conditions and specific return conditions.
The conditions available for the destination provided will be shown during the checkout process. Where checkout indicates that import taxes are included, that information will form part of the conditions shown for that order.
Responsibility for return costs will be determined according to the reason for the return and applicable law. Where the law requires the seller to bear the costs, PluginForge will comply with that obligation.
Orders whose payment is not confirmed may be automatically canceled, with no charge to the customer.
Once approved, the refund will be processed using the payment method used for the purchase, or another legally appropriate method.
For digital or physical products, please provide:
We will respond within 5 business days of receiving the necessary information.
Email: contato@pluginforgewordpress.com WhatsApp: +55 (91) 99354-1650
Last updated: September 2026.
